Last updated on: September 29, 2023
2.1.1 “We,” “us,” or “our” refers to AZ-LOC Language Service Inc., the operator of the Website.
2.1.2 “You” or “your” refers to the user of the Website and our translation services.
2.1.3 “GDPR” means the General Data Protection Regulation, a European Union regulation governing the processing of personal data.
3. Personal Data We Collect
3.1 We collect various types of personal data to provide and improve our translation services. The types of personal data we collect may include:
3.1.1 Contact Information: This may include your name, email address, phone number, and postal address.
3.1.2 Account Information: If you create an account with us, we may collect and store your username, password, and other account details.
3.1.3 Payment Information: If you make a payment for our services, we may collect payment card information or other payment details. However, we do not store full payment card information on our servers.
3.1.4 Communication Data: We may collect information from your communications with us, such as emails or messages sent through our website.
3.1.5 Usage Information: We may collect data related to your use of our Website and translation services, including IP addresses, device information, and browsing history.
3.1.6 Content Data: If you submit documents or text for translation, we collect and process the content for translation purposes.
4. How We Use Your Personal Data
4.1 We use your personal data for various purposes, including but not limited to:
4.1.1 Providing Translation Services: We use your data to provide translation services and fulfill your requests for translations.
4.1.2 Communication: We may use your contact information to communicate with you regarding our services, updates, and support.
4.1.3 Account Management: We use your account information to manage and administer your account.
4.1.4 Payment Processing: If you make payments for our services, we use your payment information to process payments and prevent fraud.
4.1.5 Analytics and Improvements: We analyze usage data to improve our Website and translation services.
4.1.6 Legal Compliance: We may use your data to comply with legal obligations and respond to lawful requests from authorities.
4.2 We will only process your personal data for the purposes for which it was collected or as required by law. If we intend to use your data for any other purpose, we will obtain your consent.
5. Legal Basis for Processing Personal Data
5.1 Under GDPR, we rely on certain legal bases to process your personal data:
5.1.1 Contractual Necessity: We process your data to fulfill our contractual obligations when you use our translation services or enter into an agreement with us.
5.1.2 Consent: We may process your data if you have given us explicit consent for specific purposes, such as marketing communications.
5.1.3 Legal Obligations: We may process your data to comply with legal obligations, such as tax or regulatory requirements.
5.1.4 Legitimate Interests: We may process your data for our legitimate interests, such as improving our services, ensuring security, and preventing fraud. We always balance our interests against your privacy rights.
6. Data Sharing and Disclosure
6.1.1 Service Providers: We may share data with service providers who assist us in delivering our translation services, such as translation software providers or payment processors.
6.1.2 Legal Requirements: We may disclose your data when required by law, court order, or governmental authority.
6.1.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of the transaction.
6.1.4 Consent: We may share your data with third parties if you have given us explicit consent to do so.
7. International Data Transfers
7.1 Your personal data may be transferred and processed in countries outside the European Economic Area (EEA). We will take appropriate measures to ensure that your data is protected and processed in compliance with GDPR.
7.2 These measures may include using standard contractual clauses, ensuring third-party providers are GDPR-compliant, or obtaining your explicit consent for international data transfers.
8. Data Security
8.1 We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.
8.2 Despite our efforts, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We cannot guarantee the security of information you transmit to us or store on our Website.
9. Data Retention
9.2 If you have an account with us, we will retain your account information for as long as your account is active. If you close your account, we will retain your data for a reasonable period afterward to comply with legal obligations, prevent fraud, and resolve disputes.
10. Your Rights Under GDPR
10.1 Under GDPR, you have specific rights regarding your personal data. These rights include:
10.1.1 Access: You have the right to request access to your personal data and obtain a copy of the information we hold about you.
10.1.2 Rectification: You can request that we correct inaccuracies in your personal data.
10.1.3 Erasure: You have the right to request the deletion of your personal data under certain circumstances, also known as the “right to be forgotten.”
10.1.4 Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
10.1.5 Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
10.1.6 Object: You can object to the processing of your personal data in certain situations.
11. Children’s Privacy
11.1 Our Website and translation services are not intended for children under the age of 16. We do not knowingly collect or process personal data from children without appropriate consent from a parent or guardian.
12. Cookies and Tracking Technologies
13. Contact Information
14. Confidentiality of Translated Content
14.1 We understand that some of the content you submit for translation may be sensitive or confidential. While we take reasonable measures to protect the confidentiality of translated content, we cannot guarantee absolute security.
14.2 If you require enhanced data security or confidentiality, please contact us to discuss customized solutions or additional agreements.
15. User Feedback and Improvement
15.1 We value user feedback to improve our translation services. If you encounter any issues, have suggestions, or notice inaccuracies in translations, please contact us through the designated feedback channels on the Website.
15.2 By providing feedback, you grant us the right to use, modify, and incorporate such feedback without any obligation to compensate you.
16. Third-Party Translation Services
16.1 In some cases, the Website may use third-party translation services or APIs to facilitate translations. Any such use is subject to the terms and conditions of those third-party services, and you agree to comply with their terms.
18. Notification of Changes
19. Language of Agreement
20. Entire Agreement